We gladly accept returns on all orders of unopened, unworn, and undamaged items within 30 days of the purchase date. We also accept claims of malfunctioning Mud Whip frothers within 1 year of the purchase date.
To start a return,
Items returned without using our authorized return process will not be eligible for a refund or replacement.
If the returned item is open, worn, or damaged upon arrival at our facility, we will not honor any previously approved refund or replacement.
Please take care in packing your MUD\WTR items for return. We are not responsible for any non-MUD\WTR items that are shipped back to our facility.
Refunds will be made only in the form of the original payment.
Canada & Australia Returns
MUD\WTR will accept returns from Canada and Australia, although currently we don’t provide return shipping labels for these locations. We’re working on it! In the meantime, feel free to submit your return using the “Start” button below and by providing your own label.
FAQs: What to do if...
If your item arrived to you damaged, we will send you a replacement for free! To start your request for replacement, click here.
No problem! You have the ability to log in to your account to manage your subscription. Feel free to delay your next order, swap items, or cancel your plan. It’s up to you!
Looking to return the order? We’ve got you covered. We can accept a return of the unopened item(s) for a refund, minus the cost of the return shipping label fee. To submit your return, click here.
It happens! We can accept a return of the unopened, unworn, and undamaged item for a refund, minus the cost of the return shipping label fee. To start your return, click here.
While some customers immediately fall in love with MUD\WTR products, others take time to find their groove. If that sounds like you, we’ve got you covered! Reach out to us at drink@mudwtr.com to chat about a few options we have to make things right.
Oh no, so sorry about this! We are more than happy to make things right. To start the replacement process, click here.
We can accept a return of the unworn item(s) for a refund, minus the cost of the return shipping label fee. You can create a new order of the correct size at any time. To start your return for a refund, click here.
Whatever your concern or request is that isn’t mentioned above, we’d love to hear about it! Email us at drink@mudwtr.com.
Accounts & Subscriptions
For US and Canadian customers, visit this account page.
For Australian customers, visit this account page
Yes, your shipping frequency can be set to 30, 60 or 90 days by visiting your subscription management page. You can change it anytime.
For Australian customers, visit this account page.
You sure can. Log in to your MUD\WTR account and click on Manage to access your subscription details. From there, click Manage on the subscription you want to skip or delay. From there, click on Next charge date and pick your preferred date.
For Australian customers, visit this account page.
You can upgrade to a larger serving bag or change products from your MUD\WTR account. Click on Manage to access your subscription details, then click Manage on the subscription you want to change and click Swap Product. From there, you can choose a new product.
For Australian customers, visit this account page.
Log in to your MUD\WTR account and click on Manage to access your subscription details. From there, click Manage on the subscription you want to cancel, scroll down to the bottom of the subscription details and click Cancel Subscription. We’ll try not to cry.
For Australian customers, visit this account page.
If you’ve got more than one plan and they renew on different dates, you can change the date of renewal with any plan by visiting your subscription management page or by shooting us an email at drink@mudwtr.com.
For Australian customers, visit this account page.
You sure can. Head over to the shop and choose the On Demand option for any of our products.
In a nutshell, we don’t accept returns or issue refunds if the product has been opened. Check out our full return policy for more details.
Orders & Shipping
Visit our Order Tracking page. Make sure to have your order number and email address handy.
We ship to the US, Canada, and Australia.
For Canadian customers, we don’t currently ship to Quebec.
U.S. shipping
Standard shipping is free for subscription orders in the U.S.
To speed up your subscription order, you can pay a lil’ extra:
· 3 business days: $10
· 2 business days: $15
For on-demand customers, it depends how quickly ya want your order to arrive:
· Standard shipping (4-8 business days): $5
· 3 business days: $10
· 2 business days: $15
Canadian shipping
Shipping to Canada is $10 flat rate, whether you’re in Niagara Falls or Yellowknife.
This applies to both subscription and on-demand orders.
Australian shipping
Shipping to Australia is $15 AUD flat rate.
This applies to both subscription and on-demand orders.
U.S. shipping
Standard shipping orders usually arrive within 4-8 business days.
For faster shipping options, expected delivery times are indicated in the name.
Canadian shipping
Shipping usually takes about 10 business days, although border delays are out of our hands.
Australian shipping
Shipping usually takes about 10 business days, although border delays are out of our hands.
Because of import limits and other boring stuff, customers living in Canada are limited to 90 servings per product, per order.
That means you can order up to:
· 90 servings of :rise
· 90 servings of :rest
· 90 servings of :creamer
· and 90 servings of :sweetener
all in one order. But not 360 servings of :rise. Ya dig?
We aren’t currently shipping new orders to Quebec, but are looking into options to do so soon. Stay tuned.
Australian orders cannot exceed $1,000 AUD.
Yes. Visit our Locations page to find MUD\WTR at a cafe or store near you.